Frequently Asked Questions (FAQ)

Last updated: February 6, 2020

If you want to learn more about how Umka Immigration Consulting works with its clients or have a question that you think may have been asked and answered before, you are in the right place! Here are the frequently asked questions:February

Frequently Asked Questions

If you want to learn more about how Umka Immigration Consulting works with its clients or have a question that you think may have been asked and answered before, you are in the right place!

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Umka Immigration Consulting is a sole proprietorship by Cenk Kemal Haznaci, a regulated Canadian immigration consultant (RCIC). Umka Immigration Consulting offers 🇨🇦 Canadian  immigration services. All immigration categories such as Economic Class, Family Class and Refugees are covered. You can get assessed for free, consult to get an in-depth analysis and guidance or retain me to fully represent you in a Canadian immigration application. Learn more about Cenk Kemal Haznaci here.

When you fill out the assessment form, you learn where you stand on the type of Canadian immigration you are interested in. This is a general assessment to rule out any immediate disqualifiers. A positive assessment does not guarantee eligibility. Further assessment, in the form of a consultation, is required to reach a solid conclusion. Nevertheless, this initial assessment is free! Fill out the questionnaire now.

Consultation (also known as Initial Consultation) is where we meet face to face—be it online or at the office in Ottawa. A consultation session lasts an hour unless you specifically book for two hours. It costs CA$200 per hour. During this session, I ask you further questions based on your answers to the free assessment questionnaire to determine your eligibility and the best route to take. And I answer any questions you may have. An initial consultation agreement is signed when the session ends. This agreement contains the general topics discussed at the meeting. Afterwards, within two business days, you receive an email from me detailing the highlights of our discussion and my recommendations. Book a consultation now.

After a consultation session, you may want to retain me to fully represent you in your application or come directly for full representation. Some people submit their applications on their own and a consultation is enough for them. Others may have very busy lives or may want to avoid pitfalls by working with a professional.

Once you decide to retain me, we will sit down, and I will explain you the retainer agreement, article by article. This is needed to ensure you understand the responsibilities of everyone involved, including yours.

As an RCIC, I am regulated by various regulations protecting your rights. If you are unhappy at any point, you may withdraw me as your counsel or file a complaint with ICCRC, my regulating body. You will receive a refund of fees that has not been earned by that time, if any.

Full representation is the best way to ensure that you submit a strong application. Contact me to request representation.

Consultation costs CA$200 per hour, plus tax if you are in Canada.

Umka Immigration Consulting accepts online payments via our accounting software, Wave. You can pay with a credit card (Visa, MasterCard, American Express) or send an Electronic Fund Transfer if you are in Canada. Inland clients may also use the Interac e-transfer option.

The initial consultation session usually lasts an hour.

Yes and no. You can have an initial consultation session with an initial consultation agreement only once. ICCRC obliges regulated Canadian immigration consultants (RCICs) to sign a Retainer Agreement with a client, if they are coming back with more questions. The session may, of course, be held, but only after signing a Retainer Agreement.

I charge because I value my time and yours. Free consultation sessions is a marketing strategy applied by some RCICs. At Umka Immigration Consulting, I charge for the initial consultation session.

However, if you decide to retain me for any service, the money you paid for the initial consultation session will be deducted from the representation fee. For example, if you paid CA$200 for an initial consultation session and then retained me as your representative in a Canadian immigration application that costs CA$1,000. You will pay CA$800 for retaining my services.

Regulated Canadian immigration consultants, in short, RCICs, are bound by many regulations imposed by our regulating body, The Immigration Consultants of Canada Regulatory Council (ICCRC). These regulations are publicly available and you can read them here. We are regularly audited to ensure we comply.

You can rest assured that every aspect of our relationship is well structured and monitored for the safety and peace of mind of both you and me.

Always work with RCICs and do not approach or deal with anyone—except for lawyers—whom you could not find in the database of ICCRC.

When you retain an RCIC as your representative, they spend many hours trying to identify the right fit for you. They check all your documents and forms to ensure everything is good. They write convincing submission letters, citing immigration laws and regulations of Canada and Canadian case law. And they carry an invaluable theoretical training and practical experience to guide you towards the best path.

Umka Immigration Consulting understands that representation fees, application fees and certified translation costs can quickly build up and be very frightening indeed.

At Umka Immigration Consulting, I charge at milestones such as creating of an Express Entry profile, at the receipt of an Invitation to Apply (ITA) and at the passport request. For example, in a permanent resident application, you will never pay at the subsequent milestones if you never get an ITA. Hence, despite the initial sticker shock (usually CA$3,500), you might be just paying for Express Entry profile creation (usually CA$1,500).

Further installments can be discussed under exceptional circumstances.

As per ICCRC regulations that I am bound by, I cannot refund any earned money for which I have already provided a service.

When I receive a payment from you, the money goes to a trust account. The money stays there until I provide the service. Once I provide the service or complete a milestone, I transfer the corresponding portion of the money from the trust account into Umka Immigration Consulting’s chequing account. At that point, since the service was already provided, the money is earned and cannot be returned.

There are explicit articles surrounding this in the Retainer Agreement you would have signed. ICCRC strictly prohibits RCICs from agreeing to contingency billing.

With that said, if you want to discharge me as your representative at any point, you will be fully refunded for the services in the Retainer Agreement that I have not provided and you paid upfront.

A Retainer Agreement is the mutual understanding between you and Umka Immigration Consulting detailing the services to be provided. ICCRC defines it as follows: “The purpose of a Retainer Agreement is to set out the exact duties of the Member (RCIC) and the Client so that all parties to the Agreement have clear expectations regarding what will be provided, how the service will be provided, and at what cost.

Quoting from the ICCRC regulations: “An initial consultation agreement is a Client assessment and/or advice service
agreement between an RCIC and his/her Client which provides a written record of the
purpose, fee, and date of said advice, and which is signed by both parties.”

No wonder everyone wants to work with someone experienced with a proven track-record. Unfortunately, we are not born with a track-record and experience. The good news is that working with a new RCIC does not have to mean giving up on expertise and experience. As per ICCRC’s Code of Professional Ethics, new RCICs must involve another experienced RCIC, if the new RCIC does not have any experience or competency in the subject area. Here is the exact wording:

A Member who lacks the knowledge and experience to complete a task or service in compliance with Articles 5.1 and 5.2 shall either decline to act or obtain the Client’s consent to retain, consult or work with another person who is competent and licensed to perform that task or service.”

Involvement of another RCIC will NOT change the fees you pay. I will reimburse the other RCIC myself. This means you get the best of both worlds—years of experience, plus the eagerness and passion of someone new.